Shipping and Delivery
The lead time to process your order is between 1-3 business days, plus transit time; However, custom-made products, such as personalized items, require a longer time.
International Shipping
We ship virtually anywhere in the world UPS delivers to. The favorable rates that we negotiate, we pass on to our customers, adding to more savings when shopping on FavorVillage.com
Shipping Disclaimer
At FavorVillage, we take every measure to make sure your orders are handled and delivered with care. Please take a moment to review some of our policies.
Shipping Policies:
We offer UPS or USPS shipping on our site as standard options; however, for customers who need their order sooner, we also offer expedited shipping that they can choose at checkout.
Liability:
Until the customer receives his/her order in good condition, FavorVillage.com assumes full responsibility to replace or reimburse the entire order amount, at the customer's discretion, if it is damaged or lost in transit.
Why Specify the Event Date?
If you provide an event date in the memo section during checkout, we will make every effort to ensure your order arrives on or before that date, provided the appropriate shipping method is selected. USPS Priority Mail typically requires 2-3 business days for delivery, in addition to a processing time of 1-5 business days, depending on the size and type of your order. For urgent needs, expedited shipping options such as second-day or next-day air are available to help ensure timely delivery.
Refund Policy
Returns & Refund Policy
You may return most new, unopened items, except personalized products, within 14 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within one week after receipt of your return; however, in many cases, you will receive a refund more quickly.
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button, or call us to initiate your refund. We'll notify you via email of your refund once we've received and processed the returned item(s).